GOALS

To gain an understanding of Customer Experience (CX) and to learn how to use analysis and mapping as business collaboration tools.

To identify the touchpoints of the company’s customers and stakeholders and to gain a comprehensive overview of the user journey.

CALENDAR

5, 12, 14 November – From 9 AM to 12 PM
Deadline for applications: 25 October 2024

DURATION

9hrs

COST

€ 650.00

FACULTY

Mrs V. Downey